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Below you will find answers to frequently asked questions.

All Australian orders are shipped via Australia Post. This means you will receive real-time updates of your orders status direct to your nominated email at the time of checkout. Updates will occur once your parcel is in transit. If there are any problems please email us at hello@createfylo.com

Please see our Shipping Guide for further information regarding shipping.

Please see our Shipping Guide for further information regarding shipping.

Please see the link to our Refund & Return Policy.

In general, refunds and returns may be granted if the item is faulty or if the incorrect item is sent. Photo evidence is required to be provided when notifying us.

If you wish to cancel or make any changes to your order, please email hello@createfylo.com ASAP. The subject line of this email should read 'CHANGE OF ORDER' or 'CANCEL ORDER' for the request to be processed. If the order has not yet been dispatched, we will try our best to support your change.

If you have made a mistake in your shipping address please email hello@createfylo.com ASAP. You should make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address. It will be out of our control once the order has been dispatched.

Please see our Shipping Guide for further information regarding shipping.

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email hello@createfylo.com to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.

Our products are made from durable quality materials and are designed to last throughout time to accompany your little one. That said, it is important to know that all products will undergo normal wear and tear over time.

Gentle hand wash is recommended. Place the product into a bucket of warm water and lather a small amount of mild soap (avoid using harsh chemicals). Rinse with clean water until soapy water runs clear and simply lay product flat to air dry. 

Please also avoid exposing our products to high temperatures for prolonged periods to avoid damage.

We accept payments via PayPal and credit card currently. Credit cards accepted include Mastercard and Visa.

Hello International friends. If you are highly interested in our products, please contact us at hello@createfylo.com and we will try our best to help you.

We currently do not offer any repairing service to any damage caused by chewing or wear and tear.

For safety and care reasons, we do not recommend leaving your dog alone with any items that could be eaten or cause harm.

Create fylo does not assume any responsibility for any damages or injuries that occur during the misuse of our products.

 

Please feel free to contact us via email hello@createfylo.com or through the Contact Us page.

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